Cancellation & Return Policy – CandyCan

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Cancellation & Return Policy

Cancellation & Return Policy

(a)       Subscription Service.  We offer a subscription service, where you can sign up to receive recurring deliveries of CandyCan products, if applicable (the “Subscription Service”).  The Subscription Service continues until cancelled in accordance with our Cancellation Policy below.  Each month you will receive a package from CandyCan with the products you have chosen.  You can find specific details regarding your subscription by visiting the Web Properties and accessing your User Account details.  When you register for the Subscription Service (and each time you change your plan) you expressly authorize and agree that we and/or our third party payment processor is authorized to automatically charge your payment method on a monthly, recurring basis in an amount equal to the then-effective rate for your plan, together with any applicable taxes and shipping fees, for as long as you continue to use the Subscription Service, unless you cancel your Subscription Service in accordance with these Terms.  You acknowledge and agree that we will not obtain any additional authorization from you for such automatic, recurring payments.  Every time that you use the Subscription Service, you re-affirm that we are authorized to charge your payment method as provided herein, and to have all applicable fees and charges applied to same, including any applicable taxes and shipping fees.

(b)       Payment and Billing Information.  By providing your credit or debit card information (or other payment method accepted by CandyCan from time to time) when you sign up, whether for a one-time purchase or for the Subscription Services, and as updated from time to time on your User Account page, if applicable (your “Payment Method”), you (i) authorize CandyCan and/or our third-party payment processor to charge your Payment Method; and (ii) represent that any payment information you provide is true and accurate.  If your Payment Method cannot be authorized or is otherwise in error, we may suspend or cancel your order.  In the event of such failure of your Payment Method, we may take reasonable steps to retry your Payment Method.  We may contact you to reconfirm or update your Payment Method.  We are not responsible for any fees incurred by you when charging or retrying your Payment Method, including but not limited to, overdraft fees.  You can update or change your Payment Method and other billing and payment account information by visiting your User Account page on the Web Properties.  Changes made to your billing account will not affect charges that we submit to your billing account before we could reasonably act on your changes to your billing account.  Your right to use the Subscription Service is subject to limits established by CandyCan and/or by the issuer of your Payment Method.

(c)       Cancellations Policy.  You may cancel your subscription at anytime by visiting your User Account page and following the instructions located therein, or by contacting us at hey@eatcandycan.com.  Changes to, or cancellations of, your subscription, may also be subject to additional timing and other restrictions set forth by CandyCan on the website.  If you cancel the Subscription Service, your subscription will terminate immediately except as to ANY ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR USER ACCOUNT PAGE which CANNOT BE CANCELLED.  YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY ORDER IDENTIFIED AS "PROCESSING" OR "SHIPPED" PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION. If you purchase a sample pack product which converts into a subscription and then you cancel the recurring subscription within 48 hours of initial purchase, Company reserves the right to not ship the initial sample pack due to circumventing of affiliate publisher partner platforms' terms and conditions. If you cancel the Subscription Service, there is no guarantee that your User Content will be saved. 

(d)       Refunds and Credits.  If you are dissatisfied with your product and/or something is missing from your package, please contact us at hey@eatcandycan.com and we may, in our sole discretion, issue a credit and/or refund to your User Account.  Unless otherwise provided by law or by a particular offer from us, all purchases are final and non-refundable.  We may, in our sole discretion, issue a credit and/or refund to your User Account. As these are food items, we are unable to accept returns due to health & safety reasons.